Exchange VIPs are churning at 3am.
Nobody is calling.
One account manager stretched across hundreds of VIPs. Whale churn from volatility spikes. Support queues full of emotion, not technical issues. Crypto never closes, and neither does Discentra.
Why do exchanges lose VIP traders?
~75% of retail traders quit within 90 days. Your VIPs last longer, but volatility events can wipe out years of loyalty in a single night.
Hundreds
of VIPs per account manager
Your highest-value traders share account managers with hundreds of others. When a whale loses six figures at 3am, nobody picks up the phone.
Emotion
not technical issues, fills the support queue
Panic sells, volatility anxiety, FOMO spirals. Your support team spends its day handling emotions. That is a coaching problem, not a support problem.
24/7
markets with no forced breaks
Crypto never sleeps. There are no circuit breakers, no closing bells, no cooling-off periods. Emotional decisions compound around the clock.
How does Discentra reduce exchange VIP churn?
Always-on coaching for always-on markets. Coaching, not financial advice.
Monitor 24/7
Discentra watches behavioural patterns around the clock. Crypto markets have no closing bell. Neither does the engine.
Detect volatility triggers
Rapid drawdowns, panic selling patterns, FOMO entries after spikes, overleveraging during momentum. The engine catches what human AMs miss at 3am.
Proactive VIP outreach
An AI coach calls the trader within 5 seconds of a trigger. Not reactive support. Proactive coaching at the moment discipline is breaking.
Scale concierge
One system coaches 10,000 VIPs at once. No headcount scaling, no timezone gaps, no off-hours coverage problems.
What ROI do exchanges get from Discentra?
Your VIPs get nothing at 3am. An AI coach that calls during a volatility spike beats silence.
$1.5M retained per quarter
3 whales saved per quarter at $500K+ LTV for a top-tier VIP. One proactive call during a volatility event is the difference between a churned whale and a loyal one.
NPS improvement of +10-15 points
Proactive outreach during stressful moments transforms perception. Traders describe the calls as timely and helpful. Support tickets drop.
Scale to 10,000+ VIPs
No new hires. No timezone juggling. No 3am staffing problems. The AI coach handles the entire VIP base at once.
$5-10M saved vs hiring AMs
A human AM costs $80K/year fully loaded and handles a few hundred traders. At $20/trader/month, Discentra replaces 50+ AMs at a fraction of the cost.
Voice cuts through
A ringing phone gets answered during high-stress moments because it signals urgency. Voice reaches traders when push notifications, SMS, and in-app alerts get dismissed.
How much does Discentra cost for exchanges?
Every engagement starts with a 90-day Pilot of 50 to 150 traders. Exchanges typically scale to the Advanced tier. Here is what each costs.
| Plan | Pilot | Advanced |
|---|---|---|
| Build fee | $4,500 | $17,500 |
| Payment schedule | 50% / 50% | 30% / 40% / 30% |
| Monthly retainer | $1,500/mo | $8,500/mo |
| Per active trader | $4/mo (up to 150) | $20/mo (1-1,000) · $18/mo (1,001-1,500) |
| Intervention calls | 6 per trader/mo | 10 per trader/mo |
| Scheduled coaching | None | 8 per trader/mo |
| SMS alerts | 15 per trader/mo | Unlimited |
| Minimum term | 90 days | 12 months |
The Pilot runs 90 days with a minimum 8% churn-reduction target (15% stretch), 50% upfront and 50% at completion. Standard and Enterprise tiers are also available. Coaching, not financial advice.
Get in TouchIs Discentra compliant for crypto exchanges?
Discentra coaches. It does not advise, block trades, or recommend positions. Designed for regulatory review.
ICO Registered
ZC108503
GDPR Compliant
DPIA and ROPA complete
Coaching, not advice
No trade recommendations, no price predictions
AES-256-GCM
Encrypted recordings, 90-day default retention
Consent required
Before any call, SMS, or recording
Crisis escalation
Automatic handoff to your designated contact
Frequently asked questions
Yes. Discentra is a B2B AI voice coaching platform for crypto exchanges. It monitors VIP behavioural triggers like panic selling and overleveraging around the clock, then places a coaching call to the trader within 5 seconds. Coaching, not financial advice.
It intervenes inside the 4-minute window between a trigger and the next trade. When the behavioural engine detects a volatility-driven panic sell, a FOMO entry, or overleveraging, the AI coach calls the trader and guides them back to their plan before they churn. Exchanges define the target reduction upfront and measure it across the 90-day pilot.
Yes. Crypto has no closing bell, so the engine monitors and calls 24/7, including 3am volatility spikes, with no off-hours gaps and no timezone juggling.
Yes. One system coaches your entire VIP base at once, calling within 5 seconds of a trigger, with no new account-manager hires and no off-hours coverage problems.
Every engagement starts with a 90-day Pilot: a $4,500 build fee, $1,500 per month, and $4 per active trader for 50 to 150 traders. Exchanges typically scale to the Advanced tier ($17,500 build, $8,500 per month, $20 per active trader for 1 to 1,000, with scheduled coaching and unlimited SMS). Standard and Enterprise tiers are also available.
No. Discentra is performance coaching, closer to a sports psychologist for traders. It never recommends trades, predicts prices, suggests position sizes, or times entries. Coaching, not financial advice.
3 whales saved per quarter. $1.5M retained. Let's talk.
We'll build the VIP retention model for your exchange.