Exchange VIPs are churning at 3am.
Nobody is calling.
200:1 AM-to-VIP ratio. Whale churn from volatility spikes. 60% of support tickets driven by emotion. Crypto never closes, and neither does Discentra.
The VIP retention gap
~75% of retail traders quit within 90 days. Your VIPs last longer, but volatility events can wipe out years of loyalty in a single night.
200:1
AM-to-VIP ratio
Your highest-value traders share account managers with hundreds of others. When a whale loses six figures at 3am, nobody picks up the phone.
60%
of support tickets are emotional
Panic sells, volatility anxiety, FOMO spirals. Your support team handles emotions, not technical issues. That is a coaching problem, not a support problem.
24/7
markets with no forced breaks
Crypto never sleeps. There are no circuit breakers, no closing bells, no cooling-off periods. Emotional decisions compound around the clock.
How Discentra works for exchanges
Always-on coaching for always-on markets. Coaching, not financial advice.
Monitor 24/7
Discentra watches behavioural patterns around the clock. Crypto markets have no closing bell. Neither does the engine.
Detect volatility triggers
Rapid drawdowns, panic selling patterns, FOMO entries after spikes, overleveraging during momentum. The engine catches what human AMs miss at 3am.
Proactive VIP outreach
An AI coach calls the trader within 5 seconds of a trigger. Not reactive support. Proactive coaching at the moment discipline is breaking.
Scale concierge
One system coaches 10,000 VIPs at once. No headcount scaling, no timezone gaps, no off-hours coverage problems.
What this means for your exchange
Your VIPs get nothing at 3am. An AI coach that calls during a volatility spike beats silence.
$1.5M retained per quarter
3 whales saved per quarter at $500K average LTV. One proactive call during a volatility event is the difference between a churned whale and a loyal one.
NPS improvement of +10-15 points
Proactive outreach during stressful moments transforms perception. Traders describe the calls as timely and helpful. Support tickets drop.
Scale to 10,000+ VIPs
No new hires. No timezone juggling. No 3am staffing problems. The AI coach handles the entire VIP base at once.
$5-10M saved vs hiring AMs
A human AM costs $80K/year fully loaded and handles 200 traders. At $20/trader/month, Discentra replaces 50+ AMs at a fraction of the cost.
Voice cuts through
A ringing phone gets answered during high-stress moments because it signals urgency. Voice reaches traders when push notifications, SMS, and in-app alerts get dismissed.
Every client starts with a Pilot
90 days. 50-150 traders. Prove the ROI, then scale to:
Advanced Tier
Pilot first: $4,500 build, $1,500/mo, $4/trader, 50-150 traders, 90 days. 50% upfront, 50% at completion. Minimum 8% churn reduction target (15% stretch).
Get in TouchCompliance built in, not bolted on
Discentra coaches. It does not advise, block trades, or recommend positions. Designed for regulatory review.
ICO Registered
ZC108503
GDPR Compliant
DPIA and ROPA complete
Coaching, not advice
No trade recommendations, no price predictions
AES-256-GCM
Encrypted recordings, 90-day default retention
Consent required
Before any call, SMS, or recording
Crisis escalation
Automatic handoff to your designated contact
3 whales saved per quarter. $1.5M retained. Let's talk.
We'll build the VIP retention model for your exchange.