Public reviews and churn
A free read of your firm’s reviews
Reviews tell a prop firm which complaints keep coming back. They can’t tell it how many traders left because of their own decisions. The behaviour shows in the firm’s own trade data.
We read 251 reviews with a strict rule
In October 2026 we read the most recent one- and two-star Trustpilot reviews of 10 prop firms: 251 reviews in all. A review counted as behavioural only if its writer described their own behaviour driving the loss or the breach.
1 of 251
one- and two-star reviews whose writer described their own behaviour driving the loss
10 prop firms, unnamed. The most recent reviews on each firm’s page, read in October 2026. All 251 re-read, and every behavioural count confirmed, in a second, separate read under the same rule. Method and sources.
Almost every other review was about the firm: disputed breaches, payouts, identity checks, platform problems. Those deserve a firm’s attention.
Read the figure as a count of reviews, not a share of churn. How far back each read reaches differs by firm, from a full year to a single day.
Why a count of reviews can’t size behavioural churn
Reviews come from the traders who choose to write one.
A review is written by whoever decided to write it, about whatever they decided to put in it. It is not a record of every trader who left, or of why each one left.
The count moves with the counting rule.
A looser rule, one that also counts a trader's reaction to the firm's rules or a repeat purchase after a failure, finds more. Our own April counts show how unstable such a figure is: we counted one firm's negative reviews twice, 5 days apart, the second time on a fresh sample under a written rule, and the two counts disagreed on how many were behavioural and on which pattern came first.
The behaviour is recorded in the order history.
Each pattern behind behavioural churn, such as a larger order seconds after a loss or five trades in 15 minutes, sits in the order history with a timestamp, before the account closes and before anyone writes a review.
What a read of reviews can show
A read of reviews shows which complaints keep coming back, and whether they are growing. Disputed breaches, payout problems, identity checks and platform faults are operational: a firm can check them against its own tickets and logs. Reviews also show what a trader reads about the firm before buying a challenge, which is worth knowing on its own terms.
The behavioural side sits in the trade record, where it can be read order by order. That is the side Discentra works on: it watches the trade feed for behavioural patterns in real time and places a coaching call to the trader within 5 seconds, built to reach them before their next order. Coaching, not financial advice.
Start with your own firm
Start with a free read of your public reviews. The Diagnostic then reads your own trade data.
Free
A read of your public reviews
We read your firm’s most recent one- and two-star reviews one by one, under the same strict rule, and send you one page: what they show, and what they can’t.
Your one-page read arrives by email within 3 working days.
$2,000, fixed
The Behavioural Diagnostic
It reads the side your reviews can’t show from your own trade data: a fixed-scope study of one cohort of your traders, ending with one document and one call.
It comes before any Pilot. A data processing agreement is signed before any trade data reaches us.
Book a call to choose a cohort (opens in a new tab)FAQ
What buyers ask about reviews
01Can a prop firm size its behavioural churn from its reviews?
No. Reviews come from the traders who chose to write one, and the count moves with the rule used to read them. In October 2026 we read 251 one- and two-star reviews of 10 prop firms under a strict rule, and the writer of one described their own behaviour driving the loss. Looser rules count more, but any count describes reviews, not the traders who left. The behavioural side of a firm's churn shows in its own trade data.
02What does the free review read cover?
Your firm's most recent one- and two-star Trustpilot reviews, read one by one under the same strict rule. You get one page: the complaints that recur, how many writers describe their own behaviour driving the loss, and what the reviews cannot show. It is free and reaches you by email within 3 working days. Ask for it with the short form on this page (your name, work email and firm), or email deinde@discentra.ai with your firm's name.
03What is the $2,000 Behavioural Diagnostic?
A fixed-scope study of one cohort of your traders, run on your own trade data, for $2,000, fixed. It covers the side of churn your reviews cannot show and ends with one document and one call. It comes before any Pilot, and a data processing agreement is signed before any trade data reaches us. Coaching, not financial advice.
04Is this financial advice?
No. The review read describes what public reviews say about a firm, and the diagnostic describes patterns in the trading behaviour of one cohort. Neither recommends trades, investments, or trading strategies to anyone. Discentra is a behavioural coaching platform for financial institutions. Coaching, not financial advice.