How it works
Trade event in. Coaching call out.Under 5 seconds.
What behaviours trigger a Discentra coaching call?
The behavioural patterns that trigger a coaching intervention.
What your trader hears
An example of what the coach says, after the AI disclosure that opens every call.
“I noticed your trading pattern changed in the last 10 minutes. Five trades in quick succession after a loss. Let’s talk about what’s happening.”
The AI doesn’t tell traders what to trade. It asks them to check whether emotion is driving the next decision. The trader always makes the call.
Four personas, matched to the situation
01
Supportive Coach
Loss and tilt scenarios
02
Strict Mentor
Risk violation scenarios
03
Friendly Peer
Win streaks
04
Neutral Facilitator
Scheduled sessions
What happens when a trader tilts?
Each level of severity gets its own response, by SMS, by call or both. On the Advanced and Enterprise tiers, traders can also book scheduled coaching calls.
01
Approaching threshold
SMS Alert
"Three losses in 40 minutes. Time to check in with yourself."
02
Confirmed tilt
Intervention Call
AI coaching call within 5 seconds.
03
Crisis detected
Call + Human Escalation
Coaching stops at once. The trader hears a support message and the crisis line, and your designated crisis contact is alerted.
The Discentra Intervention Framework
| Tier | Severity | Channel | Response |
|---|---|---|---|
| 1: Watch | Approaching threshold | SMS Alert | Text nudge to check in |
| 2: Warning | Pattern developing | SMS + Conditional Call | SMS immediately. Call if the trader opens a new trade within 10 min |
| 3: Intervene | Confirmed tilt | Immediate Voice Call | AI coaching call within 5 seconds |
| 4: Crisis | Financial distress detected | Call + Human Escalation | Coaching stops; the trader gets a support message and the crisis line, and your designated crisis contact is alerted |
How does Discentra detect tilt and call a trader in under 5 seconds?
Your platform sends trade data. We detect the behaviour. We call the trader.
Everything is logged.
Ingest
Trade events via REST API / WebSocket
Real-timeDetect
Tilt, revenge trading, overleveraging, loss streaks
<100msRoute
Severity picks channel: SMS, call, or both
AutomaticCall
AI coaching call rings the trader
<5 secondsLog
Recorded, transcribed, auditable
Real-timeHow Discentra protects trader data
Built for regulated environments from day one.
Encryption
AES-256-GCM on our copy of every recording
Retention
90-day default retention
GDPR
Erasure within 30 days on request
Consent
Required before any call or SMS
DPA
Signed before you send a single byte
Crisis
Automatic escalation to your designated contact
Frequently asked questions
Your platform streams trade events to Discentra over a REST API or WebSocket. The behavioural engine checks each event for tilt, revenge trading, overleveraging, and loss streaks against fixed rules, such as five trades in 15 minutes, and the limits your firm sets. Each check is designed to run in under 100 milliseconds.
The trader's phone rings within 5 seconds of a trigger, so the call can come before the next trade, inside the 4-minute window we design for. Processing is designed to take under 1 second.
It acknowledges the emotion, reframes the moment, and guides the trader back to their own plan. It coaches process and emotional state. It does not recommend trades, predict prices, or suggest positions. Coaching, not financial advice.
SMS alerts for early warnings, intervention calls for confirmed behavioural patterns, and scheduled coaching calls that traders book before or after a session, on the Advanced and Enterprise tiers. The severity framework decides whether a trigger gets an SMS, a call or both, and in a crisis the call hands over to your designated crisis contact.
Yes, over a REST API or WebSocket. No changes to your platform and no changes to your rules. Trade events go in, coaching calls come out.
Discentra's copy of each call recording is encrypted at rest with AES-256-GCM, and recordings are kept for no longer than 90 days by default. A DPA is signed before any data transmits, and GDPR erasure runs within 30 days. Every call is recorded, transcribed, and logged for audit.
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