# Trade event in. Coaching call out. Under 5 seconds.

> How Discentra detects behavioural triggers and delivers real-time AI voice coaching to your traders.

## What behaviours trigger a Discentra coaching call?

The behavioural patterns that trigger a coaching intervention.

- **Daily loss limit.** Trader exceeds pre-set daily loss threshold.
- **Revenge trade.** Loss, immediate reentry, bigger position.
- **Tilt.** 5+ trades in 15 minutes. Velocity, not volume.
- **Loss streak.** 5 consecutive losing trades.
- **Position overload.** Size exceeds the maximum lot size your firm sets for that symbol.
- **Flow state.** 5 consecutive wins. We coach success too.

## What your trader hears

An example of what the coach says, after the AI disclosure that opens every call.

> "I noticed your trading pattern changed in the last 10 minutes. Five trades in quick succession after a loss. Let's talk about what's happening."

The AI doesn't tell traders what to trade. It asks them to check whether emotion is driving the next decision. The trader always makes the call.

### Four personas, matched to the situation

- **Supportive Coach.** Loss and tilt scenarios.
- **Strict Mentor.** Risk violation scenarios.
- **Friendly Peer.** Win streaks.
- **Neutral Facilitator.** Scheduled sessions.

## What happens when a trader tilts?

Each level of severity gets its own response, by SMS, by call or both. On the Advanced and Enterprise tiers, traders can also book scheduled coaching calls.

- **SMS Alert.** Approaching threshold. "Three losses in 40 minutes. Time to check in with yourself."
- **Intervention Call.** Confirmed tilt. AI coaching call within 5 seconds.
- **Call + Human Escalation.** Crisis detected. Coaching stops at once. The trader hears a support message and the crisis line, and your designated crisis contact is alerted.

### The Discentra Intervention Framework

| Tier | Severity | Channel | Response |
|---|---|---|---|
| 1: Watch | Approaching threshold | SMS Alert | Text nudge to check in |
| 2: Warning | Pattern developing | SMS + Conditional Call | SMS immediately. Call if the trader opens a new trade within 10 min |
| 3: Intervene | Confirmed tilt | Immediate Voice Call | AI coaching call within 5 seconds |
| 4: Crisis | Financial distress detected | Call + Human Escalation | Coaching stops; the trader gets a support message and the crisis line, and your designated crisis contact is alerted |

## How does Discentra detect tilt and call a trader in under 5 seconds?

Your platform sends trade data. We detect the behaviour. We call the trader. Everything is logged.

1. **Ingest.** Trade events via REST API or WebSocket. Real-time.
2. **Detect.** Tilt, revenge trading, overleveraging, loss streaks. Under 100ms.
3. **Route.** Severity picks channel: SMS, call, or both. Automatic.
4. **Call.** AI coaching call rings the trader. Under 5 seconds.
5. **Log.** Recorded, transcribed, auditable. Real-time.

## How Discentra protects trader data

Built for regulated environments from day one.

- **Encryption.** AES-256-GCM on our copy of every recording.
- **Retention.** 90-day default retention.
- **GDPR.** Erasure within 30 days on request.
- **Consent.** Required before any call or SMS.
- **DPA.** Signed before you send a single byte.
- **Crisis.** Automatic escalation to your designated contact.

Coaching, not financial advice.

## Frequently asked questions

**How does Discentra detect tilt and revenge trading?** Your platform streams trade events to Discentra over a REST API or WebSocket. The behavioural engine checks each event for tilt, revenge trading, overleveraging, and loss streaks against fixed rules, such as five trades in 15 minutes, and the limits your firm sets. Each check is designed to run in under 100 milliseconds.

**How fast does the coaching call reach the trader?** The trader's phone rings within 5 seconds of a trigger, so the call can come before the next trade, inside the 4-minute window we design for. Processing is designed to take under 1 second.

**What does the AI coach say on the call?** It acknowledges the emotion, reframes the moment, and guides the trader back to their own plan. It coaches process and emotional state. It does not recommend trades, predict prices, or suggest positions. Coaching, not financial advice.

**What are the three intervention channels?** SMS alerts for early warnings, intervention calls for confirmed behavioural patterns, and scheduled coaching calls that traders book before or after a session, on the Advanced and Enterprise tiers. The severity framework decides whether a trigger gets an SMS, a call or both, and in a crisis the call hands over to your designated crisis contact.

**Does Discentra integrate with our trading platform?** Yes, over a REST API or WebSocket. No changes to your platform and no changes to your rules. Trade events go in, coaching calls come out.

**How is call data secured?** Discentra's copy of each call recording is encrypted at rest with AES-256-GCM, and recordings are kept for no longer than 90 days by default. A DPA is signed before any data transmits, and GDPR erasure runs within 30 days. Every call is recorded, transcribed, and logged for audit.

## Related links

- [Calculate your churn cost](https://discentra.ai/calculator)
- [Meet the founder](https://discentra.ai/about)
- [Why traders quit](https://discentra.ai/why-traders-quit)
- [Get in touch](https://discentra.ai/get-in-touch)

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This is a Markdown mirror of [https://discentra.ai/how-it-works](https://discentra.ai/how-it-works). Provided for LLM citation. © Discentra Ltd. Coaching, not financial advice.