# Trade event in. Coaching call out. Under 5 seconds.

> How Discentra detects behavioural triggers and delivers real-time AI voice coaching to your traders.

## What behaviours trigger a Discentra coaching call?

The behavioural patterns that trigger a coaching intervention.

- **Daily loss limit.** Trader exceeds pre-set daily loss threshold.
- **Revenge trade.** Loss, immediate reentry, bigger position.
- **Tilt.** 5+ trades in 15 minutes. Velocity, not volume.
- **Loss streak.** 5 consecutive losing trades.
- **Position overload.** Size exceeds normal range for this trader.
- **Flow state.** 5 consecutive wins. We coach success too.

## What your trader hears

This is what a coaching intervention sounds like.

> "I noticed your trading pattern changed in the last 10 minutes. Five trades in quick succession after a loss. Let's talk about what's happening."

The AI doesn't tell traders what to trade. It helps them recognise when emotions are driving decisions. The trader always makes the call.

### Four personas, matched to the situation

- **Supportive Coach.** Loss and tilt scenarios.
- **Strict Mentor.** Risk violation scenarios.
- **Friendly Peer.** Win streaks.
- **Neutral Facilitator.** Scheduled sessions.

## What happens when a trader tilts?

The right response at the right moment. Every time.

- **SMS Alert.** Approaching threshold. "Three losses in 40 minutes. Time to check in with yourself."
- **Intervention Call.** Confirmed tilt. AI coaching call within 5 seconds.
- **Call + Human Escalation.** Crisis detected. AI coaching, then your designated human contact takes over.

### The Discentra Intervention Framework

| Tier | Severity | Channel | Response |
|---|---|---|---|
| 1: Watch | Approaching threshold | SMS Alert | Text nudge to check in |
| 2: Warning | Pattern developing | SMS + Conditional Call | SMS immediately. Call if behaviour continues within 5-10 min |
| 3: Intervene | Confirmed tilt | Immediate Voice Call | AI coaching call within 5 seconds |
| 4: Crisis | Financial distress detected | Call + Human Escalation | AI coaching with handoff to your designated crisis contact |

## How does Discentra detect tilt and call a trader in under 5 seconds?

Your platform sends trade data. We detect the behaviour. We call the trader. Everything is logged.

1. **Ingest.** Trade events via REST API or WebSocket. Real-time.
2. **Detect.** Tilt, revenge trading, overleveraging, loss streaks. Under 100ms.
3. **Route.** Severity picks channel: SMS, call, or both. Instant.
4. **Call.** AI coaching call connects. Under 5 seconds.
5. **Log.** Recorded, transcribed, auditable. Real-time.

## Your compliance team will love this

Built for regulated environments from day one.

- **Encryption.** AES-256-GCM on all recordings.
- **Retention.** 90-day default retention.
- **GDPR.** Erasure within 30 days on request.
- **Consent.** Required before any call or SMS.
- **DPA.** Signed before you send a single byte.
- **Crisis.** Automatic escalation to your designated contact.

Coaching, not financial advice.

## Frequently asked questions

**How does Discentra detect tilt and revenge trading?** Your platform streams trade events to Discentra over a REST API or WebSocket. The behavioural engine checks each event for tilt, revenge trading, overleveraging, and loss streaks in under 100 milliseconds, measured against the trader's own baseline.

**How fast does the coaching call reach the trader?** The trader's phone rings within 5 seconds of a trigger, inside the 4-minute window between the trigger and the next trade. Processing itself takes under 1 second.

**What does the AI coach say on the call?** It acknowledges the emotion, reframes the moment, and guides the trader back to their own plan. It coaches process and emotional state. It does not recommend trades, predict prices, or suggest positions. Coaching, not financial advice.

**What are the three intervention channels?** SMS alerts for early warnings, AI voice calls for confirmed behavioural patterns, and human escalation for crisis signals. The severity framework decides which channel fires.

**Does Discentra integrate with our trading platform?** Yes, over a REST API or WebSocket. No changes to your platform and no changes to your rules. Trade events go in, coaching calls come out.

**How is call data secured and kept compliant?** Recordings are AES-256 encrypted with a 90-day default retention. A DPA is signed before any data transmits, and GDPR erasure runs within 30 days. Every call is recorded, transcribed, and logged for audit.

## Related links

- [Calculate your churn cost](https://discentra.ai/calculator)
- [Meet the founder](https://discentra.ai/about)
- [Why traders quit](https://discentra.ai/why-traders-quit)
- [Get in touch](https://discentra.ai/get-in-touch)

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This is a Markdown mirror of [https://discentra.ai/how-it-works](https://discentra.ai/how-it-works). Generated for LLM citation. © Discentra Ltd. Coaching, not financial advice.