# Trade event in. Coaching call out. Under 5 seconds.

> How Discentra detects behavioural triggers and delivers real-time AI voice coaching to your traders.

## Six triggers. Precision-tuned.

The behavioural patterns that trigger a coaching intervention.

- **Daily loss limit.** Trader exceeds pre-set daily loss threshold.
- **Revenge trade.** Loss, immediate reentry, bigger position.
- **Tilt.** 5+ trades in 15 minutes. Velocity, not volume.
- **Loss streak.** 5 consecutive losing trades.
- **Position overload.** Size exceeds normal range for this trader.
- **Flow state.** 5 consecutive wins. We coach success too.

## What your trader hears

This is what a coaching intervention sounds like.

> "I noticed your trading pattern changed in the last 10 minutes. Five trades in quick succession after a loss. Let's talk about what's happening."

The AI doesn't tell traders what to trade. It helps them recognise when emotions are driving decisions. The trader always makes the call.

### Four personas, matched to the situation

- **Supportive Coach.** Loss and tilt scenarios.
- **Strict Mentor.** Risk violation scenarios.
- **Friendly Peer.** Win streaks.
- **Neutral Facilitator.** Scheduled sessions.

## Three channels. Matched to severity.

The right response at the right moment. Every time.

- **SMS Alert.** Approaching threshold. "Three losses in 40 minutes. Time to check in with yourself."
- **Intervention Call.** Confirmed tilt. AI coaching call within 5 seconds.
- **Call + Human Escalation.** Crisis detected. AI coaching, then your designated human contact takes over.

### The Discentra Intervention Framework

| Tier | Severity | Channel | Response |
|---|---|---|---|
| 1: Watch | Approaching threshold | SMS Alert | Text nudge to check in |
| 2: Warning | Pattern developing | SMS + Conditional Call | SMS immediately. Call if behaviour continues within 5-10 min |
| 3: Intervene | Confirmed tilt | Immediate Voice Call | AI coaching call within 5 seconds |
| 4: Crisis | Financial distress detected | Call + Human Escalation | AI coaching with handoff to your designated crisis contact |

## How the system works

Your platform sends trade data. We detect the behaviour. We call the trader. Everything is logged.

1. **Ingest.** Trade events via REST API or WebSocket. Real-time.
2. **Detect.** Tilt, revenge trading, overleveraging, loss streaks. Under 100ms.
3. **Route.** Severity picks channel: SMS, call, or both. Instant.
4. **Call.** AI coaching call connects. Under 5 seconds.
5. **Log.** Recorded, transcribed, auditable. Real-time.

## Your compliance team will love this

Built for regulated environments from day one.

- **Encryption.** AES-256-GCM on all recordings.
- **Retention.** 90-day default retention.
- **GDPR.** Erasure within 30 days on request.
- **Consent.** Required before any call or SMS.
- **DPA.** Signed before you send a single byte.
- **Crisis.** Automatic escalation to your designated contact.

Coaching, not financial advice.

## Related links

- [Calculate your churn cost](https://discentra.ai/calculator)
- [Meet the founder](https://discentra.ai/about)
- [Why traders quit](https://discentra.ai/why-traders-quit)
- [Get in touch](https://discentra.ai/get-in-touch)

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This is a Markdown mirror of [https://discentra.ai/how-it-works](https://discentra.ai/how-it-works). Generated for LLM citation. © Discentra Ltd. Coaching, not financial advice.